1 Information We Collect
1.1 Personal Information
- Full name
- Email address (used for account creation, login, and OTP verification via Brevo)
- Phone number (required for account creation and shared with matched service providers after booking confirmation)
- Profile photo (required for all users)
- Bio/description (required for service providers only)
1.2 Identity Verification Documents (Service Providers Only)
To verify the identity of service providers and ensure user safety, we collect:
- Aadhaar card (photo/scan)
- PAN card (photo/scan)
1.3 Location Data
- Approximate location: City/area selected from a predefined list (e.g., Hyderabad, Warangal) stored in your profile
- Precise location: GPS coordinates (latitude and longitude) collected via device GPS or map picker during booking, and stored in your profile to match nearby service providers
1.4 Financial and Transaction Data
- Subscription payment history (service providers pay via Google Play In-App Purchase)
- Fine payment history (paid via Google Play In-App Purchase)
- Booking and service history
1.5 Communications and User Content
- In-app chat messages between users and service providers
- Reviews and ratings submitted for service providers
- Report descriptions submitted by users or providers
1.6 Device and Technical Data
- FCM token (Firebase Cloud Messaging token) for delivering push notifications
- Device model and OS version for app compatibility
2 How We Use Your Information
- To create and manage your account
- To facilitate booking and delivery of home services
- To match users with nearby service providers using location data
- To verify the identity of service providers using government-issued documents
- To send OTP emails for account verification and password reset via Brevo
- To send push notifications for booking updates, confirmations, and admin announcements via Firebase Cloud Messaging (FCM)
- To process subscription and fine payments via Google Play In-App Purchase
- To investigate and resolve reports and disputes
- To improve app functionality and user experience
3 Data Sharing and Third Parties
We do not sell your personal data. We share your data only with the following third parties as necessary to operate the app:
3.1 Supabase (Database and Storage)
We use Supabase to store all user data including profile information, location, booking history, chat messages, and identity documents. Supabase is our primary backend database and file storage provider.
Privacy Policy →3.2 Brevo (Email Service)
We use Brevo to send transactional emails including OTP codes for account verification and password reset. Your email address is transmitted to Brevo solely for this purpose.
Privacy Policy →3.3 Firebase Cloud Messaging (Push Notifications)
We use Firebase Cloud Messaging (FCM) by Google to deliver push notifications to your device. Your FCM token is stored in our database and shared with Firebase to send notifications.
Privacy Policy →3.4 Google Play In-App Purchase
Subscription and fine payments are processed through Google Play In-App Purchase. Payment details are handled by Google. We only store payment status and history in our database.
Privacy Policy →3.5 Service Providers
When a booking is confirmed, your name, phone number, and precise location (service address) are shared with the matched service provider to enable them to fulfill the service.
4 Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS) between your device and our servers. Supabase provides row-level security for database access. However, no method of transmission over the internet or electronic storage is 100% secure.
5 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Identity verification documents (Aadhaar, PAN) are retained for the duration of the service provider relationship and deleted upon account closure.
6 Your Rights
- Access and update your profile information within the app settings
- Request deletion of your account and associated data
- Revoke location permissions through your device settings (this may limit app functionality)
- Submit a data deletion request at: Delete Account Page
7 Children's Privacy
Mr. Helper is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via push notification or email. Continued use of the app after changes constitutes acceptance of the updated policy.
9 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: phoenixsoftwaresolutions172@gmail.com
- App: Mr. Helper by Phoenix Software Solutions
- Privacy Policy URL: View Online